Healing Conversations Australia
Effective Date: 16 June 2026 | Last Updated: 16 June 2026
1. Introduction
Healing Conversations Australia ABN [INSERT ABN] (“we”, “us”, or “our”) operates an online marketplace platform connecting people seeking emotional and wellbeing support with practitioners who have lived experience relevant to what clients are working through.
We are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our platform, website, or services, you consent to the practices described in this Privacy Policy.
2. Who This Policy Applies To
This Privacy Policy applies to:
- Clients — individuals who access the platform to seek support from practitioners
- Practitioners — individuals who offer services through the platform based on their lived experience
- Visitors — anyone who browses our website or interacts with our content
- Training participants — individuals who enrol in our practitioner training programs
3. What Personal Information We Collect
3.1 Information You Provide Directly
When you register or use our platform, we may collect:
- Full name, email address, phone number, and date of birth
- Billing address and payment details (processed securely via Stripe)
- Profile information including bio, photo, and service listings (practitioners)
- Information about your lived experience shared in your profile or during sessions
- Communications you send us, including support enquiries and feedback
- Training enrolment details and course progress
3.2 Sensitive Information
Our platform may involve the collection of sensitive information, including information about your health, mental health, or personal experiences. We collect sensitive information only with your consent or where required or authorised by law. You are not required to disclose sensitive information, but doing so may be necessary to access certain services.
3.3 Information Collected Automatically
When you visit our website or use our platform, we may automatically collect:
- IP address, browser type, and device information
- Pages visited, time spent, and referral sources
- Cookies and similar tracking technologies (see Section 9)
3.4 Payment Information
Payment card details are collected and processed by Stripe, our third-party payment provider. We do not store full card details on our systems. Stripe’s privacy policy governs the handling of your payment data.
4. How We Use Your Personal Information
We use your personal information to:
- Create and manage your account and profile
- Facilitate bookings and connections between clients and practitioners
- Process payments and manage billing
- Deliver and improve our platform and services
- Administer practitioner training programs
- Communicate with you about your account, bookings, or enquiries
- Send you relevant updates, newsletters, or promotional content (with your consent)
- Comply with legal obligations and resolve disputes
- Monitor platform safety and detect fraudulent or harmful activity
5. How We Share Your Personal Information
We do not sell your personal information. We may share your information with:
5.1 Practitioners and Clients
When you make or accept a booking, relevant profile and contact information is shared between the client and practitioner to facilitate the session.
5.2 Service Providers
We engage trusted third-party providers who assist us in operating our platform, including:
- Stripe — payment processing
- WordPress and associated plugin providers — platform infrastructure
- Email and communication service providers
- Analytics and website performance tools
These providers are contractually required to handle your information securely and only for the purposes we specify.
5.3 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the safety of any person.
5.4 Business Transfers
If Healing Conversations Australia is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
6. Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:
- Encrypted data transmission (SSL/TLS)
- Secure third-party payment processing via Stripe
- Access controls limiting who can view personal information internally
- Regular review of our data handling practices
While we take these precautions, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take steps to protect your own information online.
7. How Long We Retain Your Information
We retain your personal information for as long as your account is active or as needed to provide you with services. We may retain information for longer where required by law, for dispute resolution, or to enforce our agreements.
When information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
8. Your Rights — Access, Correction and Complaints
8.1 Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details in Section 11.
We will respond to access and correction requests within 30 days. In some circumstances, we may decline a request where permitted by law, and will provide reasons for any refusal.
8.2 Withdrawal of Consent
Where we rely on your consent to process sensitive information or send marketing communications, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
8.3 Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting us at the details in Section 11. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience, analyse traffic, and remember your preferences. Types of cookies we use include:
- Essential cookies — necessary for the platform to function
- Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
- Preference cookies — remember your settings and choices
You can control cookie settings through your browser. Disabling certain cookies may affect your experience on our platform. By continuing to use our site, you consent to our use of cookies as described in this policy.
10. Links to Third-Party Websites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Healing Conversations Australia
Email: info@healingconversationsaustralia.com.au
Website: www.healingconversationsaustralia.com.au
Address: South Australia
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of material changes by posting the updated policy on our website and updating the effective date at the top of this document. Continued use of our platform after changes constitutes acceptance of the updated policy.
Healing Conversations Australia
Guided by those who’ve walked your path.